You may return or exchange most new, unopened items within 30 days of delivery for a full refund. We'll also refund the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, shipping fees are nonrefundable.
Please include a note with your order number and reason for the refund.
You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper. However, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Personal items such as cockrings, cleaning systems, etc. are non-returnable. We suggest that you work directly with the manufacturer of these items to resolve any issues with items of this nature.
All returns are subject to the manager's discretion.
In the event of an exchange request, a second shipping fee will need the be collected as well as any possible difference in the item/items requested for the exchange. In some instances, certain sizes will cost more/less than others.
Please insure the return package as we are not responsible for lost packages.
Our return address is:
Rough Trade Gear
Attn: Returns Department
3915 W Sunset Blvd.
Los Angeles, CA 90029
Also, please include a note with your order number and what you would like for the exchange. We suggest contacting us ahead of time to ensure we have the item/items you would like in exchange to expedite this process.
All returns and exchanges are subject to the manager's discretion.